Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.
This is a busy and diverse role based in their call centre, you will be a proactive member of the team undertaking a crucial role assessing, scheduling, and permitting defects received to ensure defects are attended and repaired within required contractual timescales.
In short you will
Log defects from the Police, inspectors and clients by phone and email and, using the defect guidance and relevant intervention levels, will determine a response time and coordinate the appropriate gang to respond
Close down enquiries that do not need to be actioned with the appropriate resolution code for example duplicated enquiries, intervention levels not met, private property etc
Proactively support the management of enquiries with other, priorities and in work streams.
Continually liaise with operational supervisors to discuss workload and resource available
Ensure job/permit stops and starts are exported within time and correct any errors as necessary
Alongside a willingness to join the team and get stuck in, the successful Scheduler will need to:
Be driven by meeting deadlines and developing improvements
Have a courteous and prompt telephone manner and be able to provide hands on active support for you direct team
Embody the company’s core values of cooperation and partnership
Please note: Saturday and Sunday shifts will be 07:00am - 19:00pm
This is a fantastic opportunity for someone to get their foot in the door in a supportive company that will support your growth in the role, with a chance for real progression as they love to promote internally.
